At Chukar, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you register with us, place an order, or browse our website, we may collect the following personal data:
Name, billing and shipping address
Contact details (phone number, email address)
Payment details (credit/debit card, bank account information)
Order history and browsing activity on our website
Preferences relating to communication and marketing
2. How We Use Your Information
We process your personal data only when we have a lawful basis for doing so. Specifically:
Order fulfilment – to process, deliver, and manage your purchases (legal basis: contract)
Customer support – to respond to your enquiries and provide after-sales support (legal basis: legitimate interests)
Marketing – to send promotional offers, only if you have given consent (legal basis: consent)
Website experience – to improve functionality, personalise your browsing, and maintain security (legal basis: legitimate interests)
Legal obligations – to comply with accounting, tax, and fraud-prevention laws (legal basis: legal obligation)
3. Sharing Your Data
We do not sell or trade your personal data. However, to provide our services, we may share your information with trusted third parties, including:
Payment processors – to handle secure transactions
Delivery and courier companies – to ship your orders
IT service providers – to maintain and host our website
Professional advisers – where required for legal or financial compliance
All third-party providers are contractually required to protect your information.
4. Cookies and Tracking
Our website uses cookies to:
Remember your shopping cart and login details
Improve site performance and personalise your experience
Analyse traffic and site usage
Some cookies are essential for our website to function. Non-essential cookies (such as analytics and marketing) will only be used if you provide consent. You can change your cookie settings at any time in your browser.
5. How Long We Keep Your Data
We retain personal data only for as long as necessary:
Order and transaction records – up to 6 years (for tax and legal purposes)
Customer account details – as long as your account is active
Marketing preferences – until you withdraw consent
After this period, data will be securely deleted or anonymised.
6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal requirements)
Restrict or object to certain types of processing
Request transfer of your data (data portability)
Withdraw consent for marketing communications at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data
To exercise any of these rights, please contact us using the details below.
7. Security of Your Data
We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧 Email: customercare@chukar.co.uk
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. The latest version will always be available on our website.
By using our website, you agree to this Privacy Policy.