Eligibility for Exchange

• Exchange is only applicable if the item delivered is damaged or if an incorrect article has been sent.

• Requests for exchange must be made within 7 days of receiving the order.

• The original order receipt and packaging must be provided.

• The tag must be intact; any item without the original tag will not be accepted for exchange.

Exchange Method

• Customers will receive a coupon of equivalent value, redeemable on our website.

• The coupon will be valid for 30 days only and cannot be extended.

• No cash refunds will be provided under any circumstances.

Return Shipping

• Customers are responsible for returning the item(s) via courier at their own expense.

• Chukar does not provide pick-up or courier services for returns/exchanges.

• Items lost or damaged during return transit will not be the responsibility of Chukar.

Colour Disclaimer

• Please note that slight variations in colour may occur due to photography lighting and device screen settings.

• No exchange or refund requests will be entertained on the basis of colour differences.

Non-Exchangeable Items

• Articles without tags, worn items, or items returned after 7 days will not be accepted.

• Custom-made or altered jewelry is non-exchangeable.

  • For hygiene and safety reasons, jewelry  are not eligible for exchange or return unless they are received in damaged condition or an incorrect item has been delivered.